Indori Zameen

Indori Zameen

Refund & Cancellation Policy

Last updated: 16 October 2026

This policy covers every payment made to Indori Zameen on indorizameen.com — member plans, partner plans and invoices issued by the team. It is part of the Terms & Conditions and the Membership Terms.

In short

  • Every plan is a one-time payment for 1 to 12 months. Nothing renews and nothing is debited again.
  • A plan is non-refundable once it is active.
  • A failed or duplicate charge is refunded in full, to the original payment method, in 5–7 working days.

1. Cancellation

Because there is no subscription, there is nothing to cancel to stop future payments: a plan simply runs to its expiry date and the account returns to Free. You may stop using a plan at any time, but the unused part of a plan that has started is not refunded, in full or in part.

Before you pay, you may abandon checkout at any time — close the Razorpay window or leave the page — and nothing is charged. An unpaid order lapses on its own, and a coupon it reserved is released.

2. When a refund is not given

Once a payment is confirmed and the plan is active on your account, the payment is non-refundable. This includes a change of mind, a plan not used, a plan used only in part, a best-effort request for additional colonies or documents that could not be met, a monthly document allowance reached, and an account suspended or closed for breaking the terms. Offers, coupons and contribution credits have no cash value and are never refunded as money.

3. When a refund is given

  • A failed charge — money was debited from you but the payment did not complete, or the plan did not reach your account. Where Razorpay has not captured the payment it returns the money to you by itself; where it has, we either activate the plan you paid for or refund it, as you prefer.
  • A duplicate charge — you were charged more than once for the same order or invoice. Every charge beyond the first is refunded.

Refunds are made only to the original payment method (the card, UPI account, bank account or wallet you paid with), through Razorpay. We never refund in cash or to a different account. A payment made to the team by cash, UPI or bank transfer against an invoice that turns out to be duplicated is returned the same way it was paid.

4. How to ask for a refund

Write to [email protected] or call +91 91837 97359 with the subject “Refund request”, from the email or mobile number on your account, and give:

  • the date and amount of the payment;
  • the Razorpay payment ID (it begins pay_) from your bank or Razorpay’s confirmation, or the receipt number from your account’s billing;
  • what went wrong — no access after paying, or charged twice.

Please write within 30 days of the payment. We check the payment with Razorpay and reply within 2 working days.

5. How long a refund takes

Once we confirm a refund, it is issued through Razorpay the same or the next working day, and reaches the original payment method in 5–7 working days. The exact day depends on your bank or card issuer. A payment that Razorpay never captured is returned by Razorpay itself on the same timeline, without any request from you. If a confirmed refund has not arrived after 7 working days, write to us with the refund reference we gave you and we will follow it up with Razorpay.

6. Contact and grievances

Indori Zameen is a sole proprietorship of Archit Sethi.

Indori Zameen
208B, Prakriti Corporate, Y.N. Road, Indore 452001
Email: [email protected]
Phone: +91 91837 97359

Grievance officer: Archit Sethi, [email protected]. A grievance is acknowledged within 24 hours and resolved within 15 days of receipt.

Read alongside the Terms & Conditions, the Membership Terms and the Shipping & Delivery Policy.